Terms of Use
- Stain removal is on a best of effort basis. It is not guaranteed that the stain will be removed from each and every article. However, we try our best to remove the stains and most of the time the stains are removed.
- Carpets and sofa’s having fur or some other delicate material, it is the responsibility of the seller to advise you on how to clean the article. Incase any of your article requires a special process you need to advise the service executive before he starts the service. Though our executives are trained and they know what treatment has to be given to different types of articles, we do not take any responsibility of any damage done to the article due to the normal cleaning process. We do not offer any monetary compensation and the bill amount has to be settled by you in full.
- The users are advised to do a site inspection along with our cleaning executives prior to getting the cleaning work started and ascertain any defect or damage to the walls, furniture, fixtures and any other article in your home. Incase during the process of cleaning, if there are some defect / damage that our executive finds, he will stop work and inform the user about it. No argument from the customer about the damage has been done by Friss executive will be entertained. We provide excellent cleaning service with utmost care, however, any damage that we identify during the normal cleaning process, will not be reimbursed by Friss. The liability of Friss is limited to the bill amount of that particular service. The maximum compensation Friss may provide is equal to the amount of bill raised by Friss for that particular service. By using our service the user acknowledges that the use of Friss services are at the sole risk of the user.
- Post servicing, if the user has any complaints, he should intimate us within 24 hours of providing the service in writing on info@friss.in. Our customer service team will review the issue and get back to you. Any complaints received after 24 hours of providing service will not be entertained.
- Our service charges are to be paid in cash / credit / debit card / PayTM to our Service Inspection Officer prior to starting the service.
- Any refunds / reimbursements will not be done on the spot. You need to send an email on info@friss.in explaining the reason for refund / reimbursement. Our team will review it and if the refund / reimbursement has to be done, it will done in the form of service credit within 30 working days. However, incase Friss has over charged you by mistake, we shall refund it through the source you had made payment within 30 working days.
- Our machines work on electricity, hence the place which you have booked for cleaning with us, needs to have a proper electricity connection in working condition. Incase after our executive arrives, he finds the electricity being disconnected or he is not allowed to enter the premises due to family or society dispute whatsoever, or there is a no show from the person who has the keys of the site and eventually our service executive cannot start the service, Friss will bill you with full amount of the particular service, if the service is not taken and no appointment is fixed for a future date. Incase the user requests to do the service at aleter date, we will charge full amount of the bill + 40% extra for date change.
- Charges mentioned on our website / quotations are for service only and does not include cost of replacement of parts / warranties / guarantees / consumables and other supplies, if required. Friss can provide all the spare parts / consumables etc at an extra cost with or without warranty / guarantee from the manufacturers end. Friss will not entertain any dispute or argument pertaining to failure of a particular spare during warranty / guarantee period.
- Our service charges are to be paid in cash / credit / debit card / PayTM to our Service Inspection Officer prior to starting the service.
- Any refunds / reimbursements will not be done on the spot. You need to send an email on info@friss.in explaining the reason for refund / reimbursement. Our team will review it and if the refund / reimbursement has to be done, it will done in the form of service credit within 30 working days. However, incase Friss has over charged you by mistake, we shall refund it through the source you had made payment within 30 working days.
- After arrival at the site, if by any reason whatsoever, the work has to be postponed or cancelled, Friss will charge the full bill amount for that particular service. Incase od postponement, Friss will charge an additional 40% of the bill amount over and above the total bill charges and that has to be paid in full immediately.
- The company reserves the right to postpone or cancel an appointment with or without intimation. The company is not liable to pay any kind of compensation to the client due to cancellation or postponement of the services.
- User’s calls may be recorded for quality and training purposes.
- The company has the right to use the customer contact information for its own marketing purposes. The company may send SMS updates about offers, booking updates to the mobile numbers registered with it, or make a voice call to inform about the offers or reminders for service due.
- If you are a user whose principal address or principal use of Friss services occurs in any jurisdiction anywhere in India or anywhere across the world, the applicable jurisdiction, both you and we agree that the competent courts in Mumbai, India will have a sole and exclusive jurisdiction to settle any dispute which may arise for any reason whatsoever.
